WelcomHeritage Natraj, Mcleod Ganj

Mr. Gaurav Gupta, Head Sales & CRS Operations: is the latest addition to our Team. He holds an experience of 23 years in hospitality in Front Office Operations, Revenue and General Management, he has worked with known brands like – ITC Hotels, Radisson, Accor, Autograph, and Marriot in India and abroad. Gaurav will assist the organisation to energise the Sales Department and streamline CRS Operations with our Hotels.

Heads Revenue & Distribution and will spearhead the Growth of Electronic Distribution for WH Hotels including www.welcomheritagehotels.in, OTAs, Rate Integrity and Discipline across channels and integration with the ITC Hotels Group. She brings a total of over 12 years of experience in Reservations and Revenue & Distribution. She also holds expertise in managing multi properties at the cluster level with Accor Hotel & Ambuja Neotia Hospitality in the East and The Suryaa, New Delhi.

Ms. Akansha Vij, Manager Marketing has done tremendous work in developing the WelcomHeritage Brand Guidelines and developing Brand Standards in order to present a unified Front to the market and our cus-tomers. She is also working on Brand Alliances in the Travel space to enhance our reach through Digitisation.

Mr. Neeraj Balani: has joined us as Head of the Operations, Quality, L&D. He has experience of over 20 years in the industry with The Oberois, Radisson and Sterling Resorts specializing in Hospitality Services. He will assist our hotels and General Managers to install Quality processes and introduce Concepts in Safety, Accommodation, Food & Beverage across the chain.

Mrs. Kalpna Chandra, Manager – GXC* and CRS has stabilised our Contact centre (080-45771900) and adopted several technologies to be available to Customers. Currently we operate on a national basis from 8am-8pm and during Covid her Team has proved invaluable with Direct “Voice” calls have been on the increase.